All Collections
Why can't I find my new channel?
Why can't I find my new channel?

Learn what happens when you turn off default and private channel settings.

Updated over a week ago

In your community, there are channels that can be joined but are not visible by default. These are called non-default channels.

Currently, Heartbeat only allows joining a non-default channel on desktop and not on mobile.

How to join a non-default channel

  1. Click on the 3-dot menu at the top of the channels list and select "View all channels".

  2. Once the desired channel is opened, Heartbeat will provide an option to join the channel.

Did this answer your question?