A freemium membership offers basic access for free while reserving premium features or content for paying members. 

1. Create or Edit your Offer and select "Freemium Membership"

How to: Go to Admin Settings > Payments > Offers

2. Under "Pricing", configure Membership Tiers

• Choosing a Freemium Membership will automatically enable a Free Tier for limited access.

3. Configure Free Tier and Add Paid Tiers

• The Free Tier is included by default. Edit it to set the access level (e.g., general chat only) and customize details like name, title, and badge visibility.

Add Paid Tiers

• Click + Add Membership Tier to create additional paid options. Customize each with different access, pricing, and perks.

• Free Trial: A 7-day free trial for paid tiers is auto-enabled. Adjust the trial length or turn it off as needed. Payment information collection is also on by default to ensure an easy transition from trial to paid.

   

3. Finalize your Fremium Offer

Upsells

• In-community upsells are auto-enabled for Freemium Memberships, encouraging free members to upgrade as they engage in the community.

Cancel Flows

• If a member on a paid tier stops paying, they will automatically be moved to the Free Tier, retaining basic access.