How to: Settings > Payments > Offers 

How to Edit an Offer

Go to your Offer and press the 3-dot menu to select "Edit Offer"

What does the information on my Offer mean? How do I know what Sign Up Page was used?

Pricing

The tiers or digital products you have set up for this Offer.

Insights
How many members are active, pending, paywalled and how much Revenue this Offer has brought in.

Members
A full list of all members that have interacted with this Offer, including those who are Exempt, Pending, Paywalled and Active.

Details
A short summary of key aspects of your Offer, such as the Offer Type, if upsells are enabled, currency, free trial and community paywall.

Sign-up Pages
A list of all the pages associated with this Offer. When you first create an Offer, Heartbeat will automatically assign it a Sign Up Page, but you can create additional ways to route members into this Offer.

Here, you'll be able to see how many members visited the page, as well as the number overall Sign Ups. The Access Groups column will note the group this Offer is associated with.

Frequently Asked Questions

Is recurring revenue based off of 30 days or the month to date?

MRR is a measure of the recurring income you can expect to receive each month. It's based on your active subscriptions on the offer. MRR is not a snapshot of past 30 days or month-to-date, it's a snapshot of the monthly recurring revenue you can expect at the moment the calculation was done.  

Can I track how many trials each week or month turned active?

We don't currently display this data in Heartbeat, but if you are using Heartbeat Payments, Stripe will have a full overview of your existing customers. 

How is a member classified as churned?

If they cancel their subscription on the offer - i.e., if they were active on the offer and now are not active - then they are churned.

What classifies as paywalled?

Paywalled means the member is seeing a paywall (a screen showcasing they have to make a purchase before continuing) when logging in and cannot access the community. Someone can be both churned and paywalled as the latter is an outcome of cancelling and the paywall can be removed if they re-subscribe.