The Community Feed enables members to stay updated on the latest discussions, announcements, course lessons, upcoming events, and more without switching between channels. It is personalized to each member based on their notifications, engagement activity, and access to content.
The following content is included in your community feed by default:
Chats: Boost engagement on new and popular conversations
Courses: Increase completion rates with nudges to continue where they left off
Events: Boost RSVPs to upcoming events
Documents: Increase visibility for your knowledge base
Upsells: Increase sales for in-community products or higher membership tiers
Matchups: Increase opt-ins for your automated matchups
In this guide
Customize your feed
To customize or toggle off your community feed, go to the web or desktop app on your admin account and navigate to Settings > Community > Sidebar
Disable the community feed
The community feed is enabled by default. To turn it off, switch off the Feed toggle at the top of Settings > Community > Sidebar.
Customize feed content
You can choose to include or exclude any content type from your feed under Feed Items in Settings > Community > Sidebar. All content types are enabled by default. You can uncheck any you'd like to exclude and click Save Changes.
Ignore certain channels
If you have any discussion channels in your community you'd like ignored in the feed, you can select them under the Ignored Channels setting.
You may want to ignore your #intros in a fast growing community if new member introduction posts are taking place of more valuable conversation.
Set a default posting channel
Under Default Channel, set the channel that users will be prompted to create new threads in while on the feed. If multiple channels are listed, the first channel that a user is able to access will be used. Make sure to select enough channels so that every member in your community will have access to at least 1 default channel.
Frequently Asked Questions
Why does an Upcoming Event card still show when Events is unchecked?
The Upcoming Event card in the right-hand column of your Feed isn't part of the feed, so unchecking Events under Feed Items doesn't remove it, and there's no setting to turn it off. It shows the next Event the person viewing can access. Draft Events only load for admins, anyone whose role can create Events, and the draft's creator, so an admin can see a draft in that card that members never see.
Why do I see a Course card when I'm not enrolled?
The feed shows a Course card to anyone who has access to a Course and hasn't finished it. Admins have access to every Course, so an admin sees Course cards without being in the Course's Group.
- Get started with this course! means no lessons are marked complete on your account, so nothing is recorded.
- Continue your course. Keep it up! means at least one lesson is marked complete. To clear it, open that lesson, click the green Completed button and choose Mark as Incomplete.
To hide Course cards for everyone, uncheck Courses under Feed Items.