If you have an existing Stripe account with active member subscriptions and you want to transfer them to a Heartbeat-managed Stripe business, Heartbeat provides a free payment migration service. Note: Currently, Heartbeat is only able to provide payment migration services for Stripe accounts.
How it works
- You share an export of your Stripe data with us.
- We migrate it to the new Heartbeat-managed Stripe business.
- Your members will login, create their profile, and be members of your new Heartbeat community.
What to do next:
Please follow these steps in order.
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Connect Stripe to Heartbeat: Go to Settings > Configure Payments to connect your Stripe account. This will create a separate business within Stripe just for Heartbeat.
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Create Offers in Heartbeat: Set up the Offers in your Heartbeat community to which you want to transfer your current subscribers.
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Copy customer information from the old Stripe business: Follow this guide to copy your customers' payment information from your old Stripe account to the new Heartbeat-managed business.
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Export Subscription Data: Export your subscription data from Stripe and send the CSV to us. We’ll use this to match renewal dates and create subscriptions in Heartbeat.
When asked, choose "UTC" instead of your time zone and "All" for the date range.
If you need assistance with payment migration or have any questions, please feel free to contact Support at support@heartbeat.chat.