How can we help?

Getting help with your community

Need help with your Heartbeat account? Our support team is here to help! Here's how you can reach the team:

Community Admins

Heartbeat desktop and web app:

  1. Log in to your Heartbeat admin account on desktop

  2. Click the 'Help' button in the bottom right corner of your community

  3. Search the help center or click 'Send us a message' to speak to a team member

If you can't access your admin account, you can send us an email with your question at support@heartbeat.chat.

Community Members

Having trouble logging in? Email our support team at support@heartbeat.chat with your login email and we'll help you access your account.

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