What is email white-labelling?
Customizing Email requires a Growth or Business plan
Visit our pricing page to learn more about what these tiers include.
This feature enables branded email communications, allowing the emails sent from the Heartbeat platform to appear as if they are coming directly from your organization rather than from Heartbeat.
The following emails can be white-labeled for your community:
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Notification emails
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Weekly digests
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Community invites
How to set up a custom email domain?
Go to Settings > Email Settings and follow the instructions below. This quick process will customize your community emails to your branding in no time!
Step 1: Choose Domain
Input the custom domain you want your emails to send from in step 1. Click Confirm to move to the next step.
Step 2: Update your DNS
Once your custom domain is confirmed, you'll need to create two DNS records to verify that you own the domain that you're sending from. To do this, go to your domain host DNS manager and add the following records (your host name and value will be unique to your custom domain):
If you're having trouble adding records to your DNS manager, find your provider below for a helpful guide on adding new records:
If you are still experiencing issues adding records to your DNS manager, contact their support team for further assistance.
Step 3: Verify DNS records
Once your records are added to your DNS manager, come back to Heartbeat and click 'verify' for each record. Once both records are verified, you will be moved on to the final step to configure your 'from' email.
If your records do not verify immediately, you may need to refresh your page or wait some time. DNS server changes can take up to 48 hours to propagate.
Some DNS systems, such as Namecheap's, automatically append the domain name to the values entered during record creation. Ensure that you do not include the domain name twice in your entries.
For instance, if you need to create subdomain.domain.tld, simply enter 'subdomain' as the value, not the full 'subdomain.domain.tld'.
If you use Namecheap Basic nameservers or PremiumDNS, remove the "domain.tld" portion from the Host value before adding it to the validation record. Copy the Host and Target values and paste them into the corresponding fields in your DNS provider account. Also, set the TTL value to the minimum allowed.
Step 4: Configure your 'from' email and name
Now that you've connected and verified your custom email domain, you can choose a custom 'from' email and name to appear on community emails. Once you've decided on a name, click Save. By default, Heartbeat will use hello@customdomain.com as your from email.
Step 5: Customize Emails
After you set up your custom email domain, you can customize parts of your Weekly Digest and New Member Invitation emails.
FAQs
Are there any limits to sending emails within Heartbeat?
Only if you are on a trial of Heartbeat. While on a trial, you are limited to a maximum of 50 emails per day.