How to: Admin Settings > Members > Manage Members

Step 1: Locate the Member You Wish to Remove

1. In the Members section, search for the name or email of the member you wish to remove. You can also filter by membership tier or role.

   • If a member no longer wishes to be part of the community, or their subscription has expired, you may need to remove them to free up space or maintain active member lists.

2. Click on the Member's Profile:

   • Once you’ve found the member, click on their name or profile to open their detailed view.

Step 2: Remove the Member

1. In the profile view, locate the "Remove Member" button, typically at the bottom or side of the profile.

   • You might remove members who have breached community guidelines, no longer wish to be part of the group.

      

2. Confirm the Removal:

   • A pop-up window will ask you to confirm the removal of the member from your community. You will likely have two options:

     • Deletion: Completely revokes their access and membership.

     • Deactivation: If you plan to reactivate the account later or if it’s a temporary issue like a failed payment.

Deactivating vs Deleting a Member

When you deactivate a member, they cannot sign up for your community again. If you delete a member, they can sign up for your community again.

If a deactivated member wants to join your community again, you can either reactivate them, and they'll be able to log in again, or you can delete their account, and they can use an invitation link to sign up again."

If you delete a member, their old posts, comments, and directory profile will no longer be available in your community.

Learn more about what happens when a member leaves and deletes their data ->