Want to keep important posts at the top of a channel? You can pin any thread in Heartbeat to make sure it stays visible and easy to access.

To pin a thread:

1. Click the three dots in the top-right corner of the thread

2. Select "Pin" from the dropdown menu

That’s it. Your post is now pinned to the top of that channel for everyone to see.

Note: Pinned posts show at the top of their channel, not at the top of the Feed. The Feed is sorted automatically, so a pinned post won’t move there, even if you pin it from the Feed. To see your pinned post, open the channel it was posted in.

Note: On desktop, a pinned post shows at the top of the channel as a preview card with its first image and the start of its text. Videos, embeds like a Google Calendar, and attachments only show once someone opens the post. If you unpin it, it shows in full again but no longer stays at the top. You can upvote Show media in pinned posts on our roadmap.

📌 Why Pin a Thread?

Pinned posts are super helpful when you want to highlight something important. Here are a few common use cases:

• Welcome messages or onboarding instructions
  Help new members quickly understand what the channel is for

• Weekly updates or announcements
  Keep your top priorities or time-sensitive info front and center

• Ongoing discussions or prompts
  Pin a conversation you want members to keep coming back to