When a member chooses to leave your Heartbeat community, they’ll also have the option to permanently delete their personal data. This article explains exactly what gets deleted — and what doesn't — so you know how it affects your community.
How Members Leave & Delete Their Data
Members go to their Account Settings (top-right corner → "Settings").
Scroll down and click "Leave this community."
They’ll see an optional checkbox to delete their personal information.
If that option is selected, Heartbeat will permanently delete:
Posts they’ve created
Comments they've written
Chat messages and DMs
Any scheduled posts
Any active subscriptions they hold (these will be canceled)
What Does Not Get Deleted
Some content tied to the community's structure or shared experience stays intact, even if the member deletes their personal data:
Channels they created
Events they created
Documents they uploaded
Courses they created
We preserve these to avoid disrupting the overall experience for remaining members.
This deletion process is permanent and irreversible — and designed to protect member privacy without breaking your community.