You're running a paid waitlist in Heartbeat and want to email those members before launch, here's what you need to know:

Can I email waitlist members directly from Heartbeat?

Not yet 👎
We don’t currently support sending custom emails to members while they’re still on the waitlist — but this is absolutely on our roadmap. We know it’s a key need and we’re working to bring it natively into Heartbeat.

✅ Recommended Workaround: Export & Email

Until in-app email tools are available, here’s how you can still communicate with your waitlist:

1. Navigate to Your Waitlist

• Go to Settings → Offers

• Selects the Waitlists tab

2. Click on Your Waitlist

• You’ll see a list of everyone who signed up

• This includes names, emails, and payment status

3. Add Emails Into Your Email Tool

• Add emails into your tool of choice (Mailchimp, ConvertKit, Substack, etc.)

• From there, you can send pre-launch updates, sneak peeks, or reminders

📬 After Launch

Once you click “Launch Now” on your waitlist:

• Members are invited into your Heartbeat community

• You can then message them directly via DMs or channels

• You can also use Workflows to trigger in-app messages or automated emails based on activity

💬 Final Thoughts

This is a common request, and it's something we’re excited to build. But until then, this export workflow is the best way to stay in touch with your early adopters and keep launch momentum high.

Need help with this setup?
Reach out to us anytime at support@heartbeat.chat — we’re happy to walk you through it.