In Heartbeat, you're able to update your email address at any time. To do this, click on your profile picture on the top right and then select "Account Settings".
From here, you'll be able to see two fields and you can update either one to a new address:
What's the difference between Community Email and Login Email?
| Community Email | Login email |
| You'll receive email notifications, event invites and other community-specific emails. | Email used to sign into Heartbeat communities. |
| Visible to other community members and admins. | Only visible to you. |
What if I can't access my current login email - how can I update it?
You can press "Get help", ask Pulse to send in a support request or email our team directly with your current login email address and your new address.
Can an admin change a member's email?
Only once, before that person's first login. After they log in, they're the only one who can change it.
If they haven't logged in yet
- Go to Settings > People > Members and open the Pending tab.
- Find them and select the pencil icon next to their email.
- Enter the correct address and save.
This covers members awaiting their first login and members who paid but haven't finished creating their account.
If they have logged in
Ask them to change it themselves at Settings > Account > Profile. Opening their profile from your Members list shows their email as read only, because an email change moves the account itself and has to be verified by the person who owns it.
Frequently Asked Questions
A member is stuck on "user already exists". An email can only belong to one person per community. That address is already attached to another account in yours.