As a community admin, you can send receipt copies directly to members who request them. Here are two ways to do it. 

Heartbeat

1. Go to Settings > Revenue > Transactions
2. Click the 3-dot menu and select "View Receipt"
3. From here, you can download a copy of the receipt so you can email or DM it to your member

Stripe

1. Open Settings > Revenue > Settings
2. Click "Visit Stripe" in the top-right corner
3. In the Heartbeat Stripe, go to Customers, and find the customer by name or email
4. Open the customer's page by clicking their name
5. Hover your cursor over the payment -> Click "Send receipt"