Pulse now remembers. With the new Custom Instructions feature, you can tell Pulse how to communicate with you, what to know about your business, and how to behave — and it carries that context into every conversation.

How It Works (Video Walkthrough)

Head to your Pulse settings and scroll down to the Custom Instructions field. Whatever you write there, Pulse will treat as standing context — no need to re-explain yourself every time you start a new chat.

One key tip: pair instructions with examples. Agents respond better when you show, not just tell. Instead of "be conversational," write out what that actually sounds like for your brand.

What You Can Set

Tone and voice — Want Pulse to sound energetic? Casual? On-brand? Define it here. The demo shows this clearly: a New Yorker accent prompt ("not nice, but kind") produces a noticeably different Pulse than a drumming teacher's warm, jargon-free style.

Business context — Tell Pulse the basics once: your business model, your audience, your constraints. In the example, knowing "all in-person events happen at the studio" lets Pulse surface the right options automatically when creating a lesson event — no clarifying questions needed.

Content and engagement guidance — You can even steer how Pulse thinks about content strategy. Encourage recurring series, favor participation over passive consumption, or focus on bridging online and offline audiences.