What subscription are you cancelling?
Your Heartbeat plan – you own or admin a community and pay Heartbeat monthly or annually. Follow the steps below.
A membership in someone else's community – you pay a community owner to be a member there. That's a different subscription, cancelled from your own member billing page. See How members can update credit card and payment methods, or contact that community's admin.
Cancel your Heartbeat plan
Billing is a desktop-only setting. You won't find it in the iOS or Android app, so open Heartbeat in a browser on a computer. See Heartbeat desktop vs. mobile app features for the full list of desktop-only settings.
How to: Settings > System > Billing
- Open Heartbeat in a desktop browser and go to Settings > System > Billing.
- Click Cancel.
- Confirm the cancellation.
Before you cancel
- Downgrade instead. If cost is the issue, moving to a lower plan keeps your community running. Plans are Build, Grow and Scale – see Which members count toward your Heartbeat plan limit?
- Pause instead. If you need more time to set up, the Pause & Setup plan keeps your community and admin access for $15/mo. See the FAQ below.
- Export your data – see Can I request an export of my Heartbeat community?
- Tell your paying members before their access changes.
- Transferring rather than closing? See How to transfer community ownership.
What happens after you cancel
Your community data is retained for 90 days after cancellation. After 90 days, your community and all its content are permanently deleted.
If you're cancelling within your first 30 days, you may be eligible for a refund – see the Heartbeat Refund Policy.
Frequently Asked Questions
Where do I change my billing details rather than cancel? Go to Settings > System > Billing and click Manage Billing to open your Stripe billing portal, where you can update your card and view invoices. See How to find invoices and download receipts.
Does cancelling delete my community? No. Cancelling stops billing; the community is deleted automatically after the 90-day retention period. To delete it sooner, see How can I delete my account or community?
I cancelled by mistake. Can I restart my community and keep my previous setup and data? Yes, as long as you're inside the 90-day window – resubscribe from Settings > System > Billing. Note that resubscribing doesn't create a new 30-day refund window.
Can I pause my Heartbeat plan instead? Not entirely, but you can switch to the Pause & Setup plan ($15/mo or $150/yr) while you finish setting up. Up to 10 admins keep access to every feature, and members can't access the community until you upgrade again. It shows as an option after you click Cancel in Settings > System > Billing.