Pausing a Workflow stops it for everyone while it's paused. Nobody new enters it, and any step that comes due during the pause is skipped. Unpause it to start again.
How to pause a Workflow
- Go to Settings > Workflows.
Open Workflows → - Select the 3-dot menu to the right of the Workflow.
- Select Pause, then Pause again to confirm.
To resume, select Unpause from the same menu, then Unpause to confirm.
What pausing does
- New members: anyone who meets the entry conditions while the Workflow is paused doesn't enter it, and doesn't enter it later when you unpause.
- Members already in the Workflow: a step that comes due while it's paused is skipped and isn't sent later. Steps that come due after you unpause go out as planned.
Unpausing doesn't catch up on anything skipped during the pause. To stop every remaining step for good, delete the Workflow instead. Deleting can't be undone.
Frequently Asked Questions
A member triggered my Workflow before I paused it. Will they still get the follow-up steps? Only the ones that come due after you unpause. Anything due while it was paused is skipped.
Can I pause a one-time Workflow? Only before it runs. Pause shows for automated Workflows and for one-time Workflows scheduled for the future. To cancel a scheduled Workflow, pause or delete it.
Will pausing a Workflow affect my other Workflows? No.
What's the difference between pausing and deleting? Pausing keeps the Workflow and skips whatever comes due until you unpause. Deleting removes it and cancels every step that hasn't gone out yet.