When you switch between annual and monthly billing, the change takes effect straight away. What you've already paid is credited to your Heartbeat account, not refunded to your card. Before you confirm, Heartbeat shows the credit and the total due today.
How to switch
- Go to Settings > System > Billing.
- Click Change Plan.
- Choose your plan and billing frequency. Review the line items, any Credit and the Total due today, then confirm.
Switching from annual to monthly
The unused part of your annual payment becomes a credit on your Heartbeat account. Your monthly bills are paid from that credit first, and your card is only charged once it runs out.
Twelve monthly payments cost more than one annual payment, so the credit covers fewer months than you had left on the annual plan. For example, on a plan that costs $490 a year or $49 a month, switching just after renewing gives about $483 of credit, which covers about 10 monthly bills.
Switching from monthly to annual
You're charged the annual price straight away, minus a credit for the unused part of your current month.