Heartbeat Help Center

How can we help?

Can I send GIFs in Heartbeat?

You can send GIFs from Giphy in chat channels, Direct Messages and comments. Posts, Resources and Courses don't support GIFs yet.

How to send a GIF

  1. Click the GIF button in the message or comment box.
  2. Search for a GIF, or pick one from the trending GIFs.
  3. Click the GIF. It sends straight away as its own message.

In the mobile app, the GIF button sits next to the photo and microphone buttons. While you're typing they fold behind a small arrow (>) to the left of the text field, the same as for voice notes. Tap the arrow to show them.

Limit which GIFs members can choose

How to: Settings > Community > General > GIF content

Choose the highest Giphy rating your community allows: G, Y, PG or PG-13. The default, No Restrictions, allows every rating.

Frequently Asked Questions

Can I add a GIF to a post, a Resource or a Course? Not yet. Upvote Giphy support in docs, posts, and courses on our feedback board.

Can a Workflow show a GIF? Yes. A Workflow popup can show a GIF at the top.

Why can't members find a GIF that's on Giphy? Your community's GIF content setting hides GIFs rated above the level you chose.

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