We don’t currently support a built-in way for members to pause their subscriptions.

That said, offering a temporary discount is usually a more effective approach. In most cases, members who pause end up canceling shortly after — so a short-term discount tends to provide better retention and keeps your business more sustainable.

What we recommend instead

If a member reaches out asking to pause:

✅ Offer a short-term discount (e.g. 25–50% off for 1–2 months)
✅ Apply it through the cancellation flow, so it shows up right before they cancel
✅ Use promo codes, which can be created directly in Heartbeat 

This keeps members in your community, gives them flexibility, and maintains recurring revenue.

How to set this up

1. Create a promo code in Heartbeat
   See how to do this in our guide: How can I make a promo code for my community? 

   • You can set the coupon for 100% off (for 1 or 2 months), or partial discounts like 25%–50%

2. Add the discount to your cancellation flow

   • Go to Settings → Offers

   • Select the offer you want to modify

   • Scroll to the Cancel flow section at the bottom

   • Click “Add a step” → Suggest a discount

   • Choose the coupon you created

📘 For a full walkthrough, see our guide on Creating Custom Cancellation Flows

Best practices

• Use 100% discounts sparingly — most members are satisfied with partial discounts

• Match discounts to the member’s needs — e.g. 50% off for 2 months works well if someone’s going through a tight financial window

• Keep the flow consistent — make sure your cancel flow messaging aligns with the tone and price points already shared in your community

Need help setting this up? Just reach out to us at support@heartbeat.chat and we’ll be happy to walk you through it.