Easily create events, drive engagement, add automated reminders, track attendance, and launch public events with Heartbeat Events.

Pick the time, location and hosts for your Event

1. Go to Events, then click Create Event.
2. Fill in the Event Title and Description.
3. Pick the Date and Time as well as the duration of the Event.

4. Use the dropdown to choose between Does not repeat or Weekly, Biweekly and Monthly for recurring Events.

   

5. Set the Location to one of these:
   1. Heartbeat voice channel
   2. Zoom - requires Zoom Integration to be set up
   3. Custom - enter a physical address or link to another platform, such as Google Meet

6. Pick Hosts from your community member list or enter an email address to invite an external host. 

   

Choose who can access your Event and set up ticketing

Under Visibility & Discovery, choose the audience for your Event: public or community.

Community Events will only be visible for members, whereas Public Events can have external guests. Want to learn how to only have your Event visible for select groups? Check out Visibility Options for Events →

Advanced Public Event Settings

Add a community sign up button enables you to select a Sign Up Page to link in the Event page so external guests can sign up to your community.

Recommend Other Events will display other public events hosted by your community after a guest RSVPs.

Invited Attendees

Set which of your Access Groups and Roles will be invited. 

Choosing Free will give free access to the Event, whereas Paid will require a ticket purchase.

Advanced Ticket Settings

Use the controls available to set different price points and ticket types per Access Group or for your external guests.

How to create multiple Ticket Types for your Event

• Fill in the Ticket Name and choose if it’s a Paid or Free ticket
  • (Optional) Add a description to your ticket
• Set the currency and price or allow members to name their own price
• Limit Capacity to only a set number of tickets
  • Use case: create early bird specials where the earliest tickets are the cheapest but also come in limited quantities
• Finally, set an RSVP Deadline to boost your attendance.

Invite members to your Event

Event Email Notifications can either be set to Heavy, Medium, or None. 

Learn more: How are members notified about new events?

Advanced Email Settings

You’ll be able to define specifically when event invitations are sent. You can invite:

1. Members with Event Access - all members, groups, and roles that display under Invited Attendees
2. Members who can purchase a ticket - any attendees that have an Event ticket purchase
3. Member who can unlock access via an upsell - members that see an upsell for an Offer which will include Event access

Frequently Asked Questions

How do I invite a non member for free?

• You can add these as external RSVPs as we cover on Can I add a non-member to my Event without them acquiring a ticket?

How do I limit the number of people that can attend an Event?

• Under Visibility & Discovery on the right-hand column, you can find a toggle to “Set Event Capacity”.

Can I hide the guest list?

• Under Visibility & Discovery on the right-hand column, there is a “Hide guest list” toggle.

Can set a 10 minute reminder before the Event?

• Under Event Email Invitations on the right-hand column, you can set up reminders that will show up as a notification for your members.
• This reminder is sent as a push notification, but you can toggle Send event reminders as emails to also send them an email for all invitees.

Why can't I use RSVP Deadlines for my Event?

• RSVP Deadlines are only possible for ticketed events.
• Beyond this, once an RSVP deadline passes, that ticket is no longer available. If there are no tickets available on an event, then you cannot RSVP and, therefore, cannot attend on the day of. This is how the Event will display:

Why doesn't the location on my Event show?

• All ticketed events have protected location information for your community's privacy. As such, external members will see this information:

If I set my Event capacity limit, what do users see when that limit is met?

• All users that try to sign up for an Event after capacity is met will see a sold out event page and will not be able to join.

Why are Event updates not being sent to certain attendees?

• Event updates are only sent to attendees who have at least "Only after RSVPing" enabled for email notifications.