| Task | Platform | Where to Go |
|---|---|---|
| Create Offers (subscriptions and digital products) and set your pricing | Heartbeat |
Do not create products or make changes to existing subscriptions directly in Stripe. |
| Issue refunds | Heartbeat |
Settings > Revenue > Transactions |
| Cancel subscriptions | Heartbeat | Settings > Revenue > Offers Press the 3-dot menu and select "Cancel" |
| Create coupon codes | Heartbeat |
Click on "Manage Promo Codes" |
| Manage failed payments | Stripe (automatic) | Stripe Smart Retries |
| Calculate taxes | Heartbeat |
Settings > Revenue > Settings |
How to request help with your Stripe account
To get help with any questions or issues directly related to your Stripe account, please click here to reach out to their support team.
Click on "Contact Support" on the right side and type "human" on their chat to be directed to an agent.