What do Heartbeat and Stripe Control?
Heartbeat
- controls what products you have available
- controls who has access to your community and Offers
Stripe
- handles payment processing for your community
- this includes refunds, invoices and failed payments
At-a-Glance: Payment Tasks in Heartbeat and Stripe
| Task | Platform | Where to Go |
|---|---|---|
| Create Offers (subscriptions and digital products) and set your pricing | Heartbeat |
Do not create products or make changes to existing subscriptions directly in Stripe. |
| Issue refunds | Stripe |
Stripe Dashboard → Customers |
| Cancel subscriptions | Heartbeat | Settings > Payments > Offers Press the 3-dot menu and select "Cancel" |
| Create coupon codes | Stripe | Stripe Dashboard → Coupons |
| Manage failed payments | Stripe (automatic) | Stripe Smart Retries |
| Calculate taxes | Stripe Tax |
Stripe Dashboard → Tax |
How to request help with your Stripe account
To get help with any questions or issues directly related to your Stripe account, please click here to reach out to their support team.
Click on "Contact Support" on the right side and type "human" on their chat to be directed to an agent.