Heartbeat charges a processing fee on each payment your members make through Heartbeat Payments. The rate depends on your plan.
Payment processing fees by plan
| Plan | Heartbeat processing fee |
|---|---|
| Build | 5% |
| Grow | 2.5% |
| Scale | 1.25% |
On a legacy plan or an AppSumo license, your rate may be different from the table above. Your billing page always shows the rate that applies to you.
To check your own rate: go to Settings > System > Billing →
This is not the only fee on a payment
Two separate things can come out of one member payment, and they are easy to confuse:
- Heartbeat's processing fee. The percentage in the table above. Deducted automatically at the time of the payment, before the money reaches your payout.
- Stripe's own per-transaction fee. Charged directly by Stripe, set by Stripe, and not something Heartbeat controls. See Stripe's pricing for your country's rate.
How it shows up in Stripe
Heartbeat's fee appears on your Stripe statements and payout details as "Heartbeat Chat, Inc. application fee". It is deducted before payout, so the amount that lands in your bank account is already net of it. You do not receive a separate bill for it.
If you need an itemised record of these fees for tax or accounting, contact the Support team and we can produce a statement for a date range you choose.
What happens when you change plan
When you upgrade or downgrade, your new rate applies straight away to new payments, new member subscriptions and your existing member subscriptions.
For members who are already subscribed, the new rate is used from their next renewal onwards. Payments taken before the change keep the rate they were charged at.