Notice: Stripe is currently experiencing an issue with the Link payment method. Please do not enable this payment method at this time.
If you have Link enabled and users receive an error "The PaymentMethod provided (link) is not allowed for this SetupIntent…", please disable the Link payment method.
We are awaiting further information from Stripe as of April 22, 2025 and will update this message when the issue has been resolved."
Looking for help with your Stripe setup? The guide below will walk you through the steps to enable Heartbeat Payments using Stripe.
1: Log in to Heartbeat
Log in to your Heartbeat account. Once logged in, click the cog icon in the top-right corner to open your Community Settings, then the "Configure Payments" section, and click "Connect Stripe."
2: Create a Heartbeat-Managed Stripe Account
After clicking Connect Stripe account, you must create a Heartbeat-Managed Stripe account before you can integrate it with Heartbeat. Follow the prompts to create your account and provide the necessary information, such as your business name, email address, and payment details.
3: Follow the prompts to create your account
You need your business details, IBAN number, and all other necessary authentication for your account. You should add an account to receive payouts and earnings.
4. Customize Payment Features
From the Payments Settings page, you can:
Enable Tax Collection: Manage taxes with Stripe. Learn more about setting up Stripe Tax for Heartbeat Payments here.
Set Required Terms of Service: Ensure users agree to your terms before checkout.
Create Promo Codes: Offer discounts to your community.
Customize Confirmation Emails: Personalize payment confirmation emails sent via Stripe.
Heartbeat Payment Processing Fees
When processing payments through Heartbeat using Stripe, these are the transaction fees.
Learn more about Heartbeat's plans here: Heartbeat Pricing.
| STARTER | GROWTH | ENTERPRISE | |
| Heartbeat Transaction Fee | 3% | 2% | 1% |
| Stripe | Stripe, our payment processor, charges a credit card transaction fee (typically 2.9% + 30 cents). Heartbeat transaction fees are added on top of this. |
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Frequently Asked Questions
Can I use my existing Stripe account or an external payment processor?
To use Heartbeat Payments, you must create a new Stripe account due to recent regulations. If you want to use an external payment processor, you can follow our guide on setting up external payments.
How do I disconnect Stripe?
Learn how to disconnect Stripe from your Heartbeat community.