Every member's page has a Journey tab. It shows what they've done in your community, chronologically: posts, comments, chat messages, lessons completed, RSVPs, purchases, plan changes, failed payments and cancellations, all in one timeline instead of spread across separate screens.
How to view it
There are two ways to get to a member's page.
From Settings:
- Go to Settings > Members
- Click a member's name
- Open the Journey tab
From anywhere in the community, click a member's name on any post, or their profile picture in the sidebar. A small card opens with their name and Access Groups. Click View User at the bottom of that card.
What member activity can you see?
Above the timeline is a 12-month heatmap. Darker squares are that member's more active days. The shading is scaled to their own activity, so it shows when they were busiest and quietest, not how they compare to other members.
The timeline groups related activity instead of listing every event as its own row. Three separate visits spread over a few months show as one entry: "Visited 3 times across 3 months · Oct 19, 2023 to Jan 25, 2024 · mostly desktop web." A post and the threads they read around it group into "Active in the community · 1 thread."
Entries take you to whatever they're about. Click "RSVP'd to" and you land on the Event they RSVPd on. Click a purchase and you land on the Offer. Admin and system actions, like deactivating a member, show as entries as well, alongside who made the change.
Next to the timeline you'll find when they joined, when they were last seen, which devices they use, their Access Groups, and the answers they gave during onboarding. For members with a payment history there's also a View in Stripe link that opens their customer record.