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To start, you'll need to connect with Stripe from Settings > Monetization.

After clicking on the button to the right, a new window will open up to connect with Stripe. Fill in your email address, and then follow the steps after to connect with Stripe.
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Note: If you have an existing Stripe account, you can use the same email address here. Your HB Stripe account and your main Stripe account will be linked automatically.

Paid products can be created in HB after connecting to Stripe. Click on the + Create Product button, and then follow the steps from there.

Review the paid product, and then click on Create.
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You can make changes to a paid group by clicking on the 3 dots to the right.

You are able to edit a paid group by clicking on the 3 dots to the right and then clicking on Edit.

Changes to the subscription expiration (remove from group or resubscribe), the group description, and the payment setup (currency and payment options) can be made. It is not possible to change a paid group from a single tier to multiple tiers (vice versa) or the paid group name.

You are able to review the members of a paid group, add them to the paid group, and make members exempt from paying by clicking on the 3 dots to the right and then clicking on Manage Members.

Any existing members can be added to the paid group here. Click on the Select a user... section, search for the member's name, and then Add.

A list of existing members will be displayed along with their status (active or onboarding incomplete).

For members that have gone through onboarding, you can add them as a pre-onboard exemption. With a pre-onboard exemption, they can sign up through the invitation link and bypass the paywall. We've seen this used to give free access to members that have paid outside of Heartbeat or have earned free access for other reasons (ex. giveaway).

To add them to the pre-onboard exemptions list, type in their email address in the Enter emails section, and then click Add.

Note: Multiple email addresses can be added at one time by adding commas or line breaks.

Any past members of the paid group will be listed in this section.

Promo codes can be an effective way to attract more purchasers to your paid groups. Luckily, Stripe makes it easy to create and manage your promo codes.

Once you have clicked on the 3 dots and then Promo Codes (Stripe), you will be prompted to provide a name and discount amount for your promotion code. You can also set date limitations, multiple promo codes, and other limits.

Hit Save and the promo code is now active.

To access, edit, or delete your promo codes simply follow the first three steps from the guide above.

If you'd like to view reports on the usage of your promo codes, you can find them under the Reports tab.
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Check out the video here to learn more:

To delete a paid group, click on the 3 dots to the right and then Delete.

After clicking on Delete, a pop up will display asking if you want to delete or keep the groups associated to the product. Select Either Keep Groups or Delete Groups.

Note: If there are existing members, then it won't be possible to delete the group.

For more help, visit our User Guide on payments.