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Native Videos

In-platform video hosting in Heartbeat.chat

Updated over a week ago

Native videos can be uploaded and shared directly within your Heartbeat community. Instead of sharing links to external videos hosted on other platforms, you can now upload videos directly from your device to share with your community.

In this guide:

Native Video Hosting is a $19/mo add-on & includes:

  • πŸ“Ί 50 hours of video uploads. Upload full courses & video libraries with fast load times, seamless playback, and automatic subtitles

  • 🍿 Unlimited streaming. Members rewatch videos with no limits.

  • πŸ™…β€β™€οΈ Download prevention. Stop bad actors from downloading content.

  • πŸ”’ Authentication check on video load. Only show videos to the members should have access to.

  • πŸ“Š Detailed video analytics (Coming soon). Track views, watch times, completion rates, engagement spikes, devices used, pauses, skips, and more.

    If you upload 50 hours of video, you can purchase another add-on on top of your previous one.

How to Upload Native Videos

Uploading native videos in Heartbeat is simple and straightforward. Here's how you can do it:

  1. Go to General Settings then click Video Library.

  2. Click on + Upload Videos and choose a file from your local computer or device.

  3. Once selected, the video will start uploading. Depending on your internet connection and the size of the video, this may take some time. Once the upload is complete, the video will appear on your list.

Supported Video Formats and Sizes

Heartbeat supports a variety of video formats and sizes, but it's essential to keep a few things in mind to ensure smooth uploading and playback:

Formats: Common video formats like MP4, MOV, and AVI are generally supported. However, for the best results, it's recommended to stick to widely compatible formats like MP4.

Sizes: The native video feature doesn't have strict size limits, but it's essential to consider the practicalities of uploading and sharing videos. Large file sizes may take longer to upload and consume more data for both the sender and the recipient.

It's recommended to keep native video file sizes reasonably small, especially for videos intended for sharing in channels or courses. This can help ensure smooth uploading, playback, and sharing across different devices and network conditions.

How to Add Uploaded Videos in Your Courses, Events, and Documents

When you edit each lesson, you will find options to add texts, images, and videos. In the Hero Section, you can either choose to upload a file or click "Grab it here!" to get a list of videos from your video library.

When editing your documents, you can upload files by selecting "Upload a File" or selecting from your video library if one has already been uploaded.

How to Delete Added Videos on Video Library

Click on the 3-dot menu of the video you want to delete, then click Delete.


Additional Tips and Best Practices

To make the most out of native videos in Heartbeat, consider the following tips:

  • Keep videos concise and to the point for better engagement.

  • Add captions if necessary, especially for videos with spoken content.

  • Consider the context of the conversation before sharing a video to ensure relevance.

  • Experiment with different types of videos, such as tutorials, updates, or personal messages, to keep your conversations interesting.

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