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Can community members see all events in Heartbeat or only the ones they've been invited to?

  • Updated

Members see an event if they're on its guest list or one of its tickets is open to them. Once a one-time event ends, only the guest list counts, so members who could only see it through a ticket stop seeing it, even if they bought one.

Guest list or ticket

Under Attendees, when you create or edit an event:

  • Groups and members under Invited Attendees set to Free are on the guest list. They see the event and attend without a ticket.
  • Those set to Paid get a ticket instead. They see the event and its ticket, and attend once they've bought it.

With Advanced Ticket Settings on, the guest list is Non-Ticketed Attendees, and everyone under Ticketed Attendees gets a ticket, free or paid.

Hosts and the event's creator always see it. Admins don't see an event automatically, so add the Administrator role to the guest list if every admin should see it. Community and public events follow the same rules for members.

After an event ends

For a one-time event, only the guest list, hosts and the creator still see it under Past Events. Members who could only see it through a ticket no longer do, including those who bought one. Recurring events stay visible to the groups their tickets are open to.

Once an event has ended, its attendees and tickets can't be changed, so decide before the event:

  • A group that attends free: add it as Free, or under Non-Ticketed Attendees, rather than giving it a free ticket. It keeps seeing the event afterwards. If the event sends invitation emails, members of the group who haven't been invited yet get one when you add it.
  • A group that pays: don't add it as Free, because anyone on the guest list attends without a ticket. There's currently no way to keep a paid event visible to ticket holders after it ends. To give them a record, keep a page for each event in a Resource.

Finding older events

Past Events goes back about six months. For anything older, switch the calendar to Monthly and click Previous.

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