Yes. You can request an export of your community data at any time by contacting the Support team.
How to request one: log into Heartbeat and press the ? button in the lower right corner.
What you get
An export is a ZIP file containing CSV files, delivered as a download link. The link expires 48 hours after we send it, so download and save the file when you receive it.
The ZIP contains:
| File | What's in it |
|---|---|
posts.csv |
Every post in your Thread Channels, with the channel name, author ID, date, plain text of the post, image URLs, and reactions |
comments.csv |
Every comment on those posts, with author ID, date, text, image URLs, and reactions |
documents.csv |
Your Documents, with title, date, and full content |
lessons.csv |
Your Course lessons, with title, date, and content |
A file is only included if it has content, so, for instance, if your community has no Documents, you will not get a documents.csv.
What is not included
- Your member list. This is exported separately, by you, at any time. See Manage Members Overview →
- Chat Channel messages and Direct Messages. Only Thread Channel posts and their comments are exported.
- Uploaded files, images and videos. The CSVs contain links to images, not the files themselves. Save anything you need separately before the community is deleted.
- Events, Offers, payment and subscription records. Payment history lives in your Stripe account, which is yours and stays with you.
- Archived posts.
- Course structure and member progress. Lesson content is exported, but not the module layout or who completed what.
If you are closing your community
Do these in this order. Once a community is deleted the data cannot be recovered.
- Request your export first, and download the ZIP while the link is live.
- Save anything the export does not cover: images and videos, your member list, and your Stripe records.
- Cancel your subscription. See How to cancel your platform subscription →
- Delete the community, if you want it removed rather than just closed. See How can I delete my account or community? →