The most common reason the payment window won't appear is that pop-up blockers are preventing the payment screen from opening. This guide will help you adjust your browser settings to complete your Heartbeat subscription payment successfully.

Google Chrome

For detailed instructions with screenshots, visit: https://support.google.com/chrome/answer/95472

Mozilla Firefox

For detailed instructions, visit: https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting

Safari (Mac)

For detailed instructions, visit: https://support.apple.com/guide/safari/block-pop-ups-sfri40696/mac

Microsoft Edge

For detailed instructions, visit: https://support.microsoft.com/en-us/microsoft-edge/block-pop-ups-in-microsoft-edge-1d8ba4f8-f385-9a0b-e944-aa47339b6bb5

Still Having Trouble?

If you've adjusted your pop-up settings and are still experiencing issues, here are some other tips.

• Refresh the page and try again
• Clear your browser's cache and cookies
• Try an alternative browser
• Disable any browser extensions that might interfere with payments 
• Try an incognito window