This guide is about paying for your own Heartbeat subscription, the plan you pay us for as a community owner.
If a member of your community cannot complete a purchase, that runs through your own connected Stripe account and behaves differently. See How Members Can Update Credit Card and Payment Methods and How to Set Up Heartbeat Payments.
The payment window doesn't open
The most common cause is a pop-up blocker stopping the payment screen from opening. Allow pop-ups for Heartbeat and try again:
If the window still does not open, try an incognito window, a different browser, or disabling extensions that could interfere with payments.
Looking for past charges?
For past charges, see How to find invoices and download receipts in Heartbeat.