Transferring your community to a new owner involves a few steps outside of Heartbeat itself. There's no single "transfer ownership" button – but the process is straightforward if you work through it in the right order.
What you'll need
- The new owner's email address.
- Access to the Stripe account connected to your community (or whichever payment method you use to collect member payments).
- Access to the card or account used to pay for your Heartbeat subscription.
Steps
1. Invite the new owner as an admin
Go to your community and invite the new owner using their email address. Assign them the Admin role.
Once they accept the invitation, they'll have full admin access to the community.
2. Transfer access to your payment accounts
Heartbeat connects to Stripe to process member payments. The new owner needs to be able to manage this account - or you'll need to transfer the Stripe account to them directly.
If you use another payment method (PayPal, etc.), transfer access to that account as well.
3. Transfer your Heartbeat subscription billing
Your Heartbeat subscription is billed separately from member payments. Make sure the new owner has the payment method on file updated to their own card or account — or arrange to transfer billing responsibility directly.
You can update your billing details via Settings > Platform Billing →
4. Downgrade your own role (optional)
Once the new owner is set up, you can ask them to change your role from Admin to Member or remove you from the community entirely if you no longer need access.
Frequently asked questions
Can I transfer ownership without giving the new owner admin access first?
No- the new owner needs to be an admin before they can manage the community. Invite them first, then coordinate the billing and payment transfers.
What happens to my existing members and content?
Nothing changes for members or content during an ownership transfer. The community, channels, courses, and member data all stay in place.
Do I need to contact Heartbeat support to complete a transfer?
In most cases, no. If you run into issues - for example, if the Stripe reconnection isn't working - reach out and the support team can help.