Maintain your brand's experience by allowing members to land on your own custom subdomain! With any plan, you can point members directly to your personally branded community. This is a quick process that typically takes just 5 minutes

To custom domain your community, go to Settings > Custom Domain. From there, add in the Custom Domain, and then Save Changes.
​

Before you can add your custom domain, you'll need to set it up one of the two options:

Once your custom domain is set up, it will say Active.

After you've set up a custom domain, you can customize the login page for your community by clicking on the Custom Login Page button. You are also able to attach a Default Invitation link that non-members can use to join your community.
​

Create an A record pointing from your domain to 188.93.147.211 Your hosting provider should have documentation telling you how to do this. You can google “<your hosting provider> add A record” to try finding this documentation.

After setting up your A Record, confirm that it exists here: https://www.nslookup.io/

If you’re able to confirm that the A record exists, you can move on to the next step.

If no records are found and you’re unable to confirm that your A record exists, we suggest reaching out to your hosting platform to troubleshoot further.

If you have multiple IPs associated with the A record, then you’ll need to delete the non-Heartbeat one before moving forward.

Go to the General Settings page in Heartbeat, fill out the Custom Domain section & save your changes.

Once your custom domain is "Pending," you'll receive an email within ~10 minutes notifying you that your custom domain is live.

Create a CNAME record pointing your custom domain to exactly: cfdxy.heartbeat.chat

Here’s a list of popular hosting platforms & links on how to create a CNAME record. If you don't see yours below, we suggest searching your platform’s help articles with the keyword CNAME.

After creating your CNAME record, look up your CNAME record here:

If you’re able to confirm your CNAME record, you can move on to the next step. A successful CNAME record will result in a page that looks like this:

If your CNAME record has not been created successfully, you will see a page that looks like this:

If you’re unable to confirm that your CNAME record exists, we suggest reaching out to your hosting platform to troubleshoot further.

In Heartbeat, go to the Settings > General Settings fill out the Custom Domain section & save your changes.

Once your custom domain is "Pending," you'll receive an email within ~10 minutes notifying you that your custom domain is live.