If you're using Heartbeat and have purchased an AppSumo license, you may find yourself needing to transfer that license from one community to another. This guide will walk you through the process step-by-step to ensure a smooth transition.
Step 1: Understanding the Transfer Rules
Before you proceed with transferring your AppSumo license, it’s important to understand a few key points:
Single License per Community: Each AppSumo license is tied to a specific Heartbeat community. Transferring a license means deactivating it from one community and activating it on another.
Only the Original Buyer Can Transfer the License: The transfer process can only be initiated by the person who originally purchased the AppSumo license.
Contact Heartbeat Support: All transfers must go through Heartbeat Support. Self-service transfers are not available at this time.
Step 2: Prepare Your Community Details
To transfer your AppSumo license, you'll need to have the following information ready:
Current Community Information: The name and URL of the community currently using the AppSumo license.
New Community Information: The name and URL of the community to which you want to transfer the license.
AppSumo Code: The unique code associated with your AppSumo purchase. You can find this in your AppSumo account under "Products" > "Heartbeat" > "Product Settings."
Step 3: Contact Heartbeat Support
To begin the transfer process, you’ll need to contact Heartbeat Support:
Go to the Heartbeat Support Page: Visit Heartbeat Support.
Submit a Support Ticket: Click “Submit a Ticket” or “Contact Us.”
Provide the Required Information: In your support request, be sure to include:
Your AppSumo code.
The current community details.
The new community details.
Your reason for transferring the license.
Step 4: Wait for Confirmation from Heartbeat
After submitting your support ticket, Heartbeat Support will review your request. The following steps will take place:
Verification: Heartbeat will verify that you are the original purchaser of the AppSumo license and that the transfer request is valid.
Deactivation of License: Once verified, Heartbeat will deactivate the AppSumo license from the current community.
Reactivation on New Community: Heartbeat will then activate the license on the new community specified in your request.
Step 5: Confirm the Transfer
Once the transfer is complete, you will receive a confirmation email from Heartbeat Support. Make sure to:
Log in to the new community and verify that your AppSumo license is active.
Check your features and settings to ensure everything is functioning correctly.
Step 6: Troubleshoot Any Issues
If you encounter any issues during the transfer process, or if the license is not activated in the new community, follow these steps:
Contact Heartbeat Support: Reply to the confirmation email or submit a new support ticket detailing the issue.
Provide Screenshots: If possible, include screenshots to help the support team understand the problem more clearly.
Frequently Asked Questions:
Can I transfer my AppSumo license to someone else’s community?
Can I transfer my AppSumo license to someone else’s community?
No, you can only transfer the license between communities that you manage or own.
How long does the transfer process take?
How long does the transfer process take?
The transfer process typically takes 3-5 business days, depending on the volume of requests.
Will my community settings and data be transferred along with the license?
Will my community settings and data be transferred along with the license?
No, transferring a license does not transfer community settings or data. You will need to manually configure the new community as needed.
Can I use the same AppSumo code for two communities at once
Can I use the same AppSumo code for two communities at once
No, an AppSumo code can only be active on one community at a time.