Thread channels help you create organized discussions around information and specific messages. It lets you discuss topics in a more detailed way without creating clutter to the channel.

Threads can be best used for announcements, sharing big-picture, or strategic ideas, product updates, decision-making conversations, and long-term discussions.

Short Video:

Chat Channels:

Chat channels are best used for quickly hashing things out, getting fast feedback, sending fun and social notes, asking quick questions, and more.

1/ A background chat channel for admins while running live events.

Here's a quick screenshot from another CBC on Heartbeat that has a chat channel to share links & run logistics during any events:

2/ Fun, unstructured chat & memes. This is how we use a #random chat channel in our internal Heartbeat instance: